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CAV UHB paper process was replaced with Tendable to enable real-time feedback to clinical teams and escalation of risk to senior teams.
Before introducing Tendable, the UHB had no overarching audit programme and no formal processes to report team activity at Board level. Directorates and individual teams audited using excel, paper or locally developed solutions. There was no mechanism to extract data, track improvement or identity improvement opportunities across multiple services. Likewise, the UHB had limited assurance that audits were evidence based and reflective of policy/best practice.