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Case Study Royal Free London NHS Foundation Trust

How Royal Free London NHS implemented exceptional audit processes to improve patient experience

Case Study

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Royal Free London NHS foundation trust have over 1000 members of healthcare staff and supporting roles all focused on the delivery of excellent patient outcomes and an excellent patient experience. Royal Free London NHS delivers care to more than 1.6 million patients each year across three main hospitals.

Identifying Requirements Through Data

Royal Free NHS initially embarked on 14 key self-inspection audits to shed light on patient care across the organisation, as well as identify and action plan issues at a local, site and group level, something which previously was not possible.

From this exercise, with external regulatory inspections, it became clear that the Royal Free required further assurance to meet regulatory requirements and meet patient experience targets, especially with aspects where previous challenges had occurred.

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