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Royal Free London NHS foundation trust have over 1000 members of healthcare staff and supporting roles all focused on the delivery of excellent patient outcomes and an excellent patient experience. Royal Free London NHS delivers care to more than 1.6 million patients each year across three main hospitals.
Identifying Requirements Through Data
Royal Free NHS initially embarked on 14 key self-inspection audits to shed light on patient care across the organisation, as well as identify and action plan issues at a local, site and group level, something which previously was not possible.
From this exercise, with external regulatory inspections, it became clear that the Royal Free required further assurance to meet regulatory requirements and meet patient experience targets, especially with aspects where previous challenges had occurred.
The Royal Free began as a pioneering organisation our mission is to provide world class expertise and local care. Established in 1828 by William Marsden, a newly qualified surgeon shocked that he could not find treatment for a penniless young woman, the Royal Free's founding principle was that they would take in anyone who needed treatment – the first hospital in London to do so and the only London hospital to stay open during the 19th-century cholera epidemics. We have approximately 10,000 members of healthcare staff and people in supporting roles, joining us from all over the world and playing a fundamental role in our delivery of excellent outcomes and excellent patient experience. Nurses make up the largest staff group at the Royal Free London.
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