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Logging in

Why have I been logged out?


For the purposes of information security, your login will be timed out after a period of inactivity. Simply enter your password to log in again.

You can also choose to log out at this point, but that will lead to any in-progress or unsaved work being lost, with the exception of an unfinished inspection, which will automatically be saved as a draft on your device.

Can I log in on more than one device at once?


Yes you can, and you can do so without worrying that information will be lost. Actions you can perform in the app, such as adding inspection data, adding details to actions, saving drafts, etc. are all handled server-side. This means that as long as you’re connected to the internet, data should be accessible across devices you’re logged into.

I’ve forgotten my password, what do I do?


Select Forgot your password? on the login screen and you will be prompted to enter your email so that a password reset link can be sent to you. Once you receive the email, follow the link to reset your password.

I can’t log in, what do I do?


If you’re having trouble logging in to the Tendable mobile app or Web Portal, please double check that you have entered your email address and password correctly, as well as selected the correct country. If you suspect you might have the wrong password, select the Forgot password option.

If you are still having trouble logging in, please contact Tendable Support.

How can I access the Tendable Web Portal?


You can access the Web Portal by clicking Sign In on our website, or at The Web Portal allows you to view and progress actions, access your Analytics Dashboards, and provides a gateway to the Knowledge Base. You can log in with your existing credentials (email and password).

What information do I use to log into the Tendable mobile app?


The first time you log in, you will have to select your country, and enter the email address and password you registered with.

If you have logged in before, the device will remember you, and you can select your profile from the quick login bubbles. That way, you don’t have to re-enter your email, and you’ll only need to enter your password to log in.