Introducing Peer and Expert Inspections
Introducing Peer and Expert Inspections
Encourage pharmacy excellence and meet your compliance requirements without affecting your time to care.
Evidencing best practice to regulators doesn't have to add to your workload, by asking the right questions at the right time compliance can be maintained and potential improvements can be quickly highlighted.
Tendable helps to give me assurance that our medicines management process is followed and uniform across the Trust.
When conducting pharmacy audits across our hospitals using Tendable, we can meet our CQC requirements efficiently without impacting the time we have to care. I’ve really seen an improvement in staff engagement when it comes to quality assurance.
Tendable has empowered the pharmacy team to highlight areas of improvement within their day-to-day role.
Amanda Blessington
Chief Pharmacy Technician
Blackpool Teaching Hospital NHS Foundation Trust
Our Head of Nursing for Integrated Elderly and Community Care found that the “results of Tendable audits indicated a concern relating to red wrist bands (which are used to identify patients with an allergy) not being worn… these concerns culminated into a risk where we, as a division, were not assured of the practice in our wards and departments relating to the identification and management of allergies.”
This prompted a review of practices and a deep dive into allergies with a subsequent change to Trust policy and the introduction of a new guideline.
Claire Brandish
Lead Anti-Infectives Pharmacist
Buckinghamshire Healthcare NHS Trust
Our system features branching questions, enabling certain questions to appear based on specific responses to prior questions. For instance, additional controlled drugs questions will only appear if the area stored controlled drugs. Furthermore, our system accommodates the repetition of the same set of questions within a single audit, for example allowing for the medicines reconciliation audit to be performed on multiple patients in a single session.
Our audits can tag to key themes and act as one-stop shop to monitor how you are meeting your standards.
Our Tagging functionality brings an additional level of capability to the reporting you generate. With this feature, you can identify how you are meeting the CQC themes of Safe, Caring, Effective, Well-led and Responsive. You can also tag the questions to your own strategic and quality priorities.
Tagging also gives you the ability to pull reports by theme, which allows you to get a full picture in real-time.
Every user of Tendable has access to powerful dashboards that provide you with results in real time. When accessing these dashboards, you can filter the data down to show what’s of interest to you – whether you’re a frontline team member interested in your ward’s controlled drug scores this month, or a board member who wants a wholistic picture of quality risks.
Once you have found what you need you can export this data into a range of formats that work best for you, creating reports that are readily available to provide live assurance to boards or your frontline staff.
With our standard set of hospital pharmacy audits and our dedicated customer success team, we will ensure that you and your team are rapidly set-up to be inspection ready, and support you with any change management required.
We offer quality scheduled audits, whilst providing your regulators with the historic information they need and photographic evidence embedded into all your inspections. This equips you and your team to be regulatory inspection ready at all times.
