Using the app

I want to read more about how to use the Tendable app.


You can find detailed guides in the Tendable Knowledge Base, which can be accessed via the Web Portal.

I keep receiving a location setting error, what do I do?


For iOS devices:

  1. Go to Settings on your device.
  2. Scroll down to your list of apps and find Tendable.
  3. Tap on Tendable.
  4. Tap Location, and under Allow Location Access, select While Using the App.

For Android devices:

  1. Go to Settings on your device.
  2. Tap Location, then App access to location.
  3. Find Tendable in your list of apps.
  4. Tap Allow while using the app.

You will now be able to start an inspection on the Tendable app without any location setting errors.

How are the scores calculated?


Each question is scored between 0 and 1 with the best answer scoring 1 and the worst scoring 0. Some questions will have a wider range of answers, and these will score in between e.g. 0.5. The scores for each question are added up and shown as a percentage of the best possible score relevant for the area – if any questions are excluded or answered as “N/A” then these will be excluded from the scoring.

Can I share information with people who don’t have the app?


Yes, historical reports, monthly organisation PDF reports, and monthly area PDF reports can be shared via your device, or directly emailed to your registered email address. To do this, click the share icon in the top right corner in the mobile app.

From the Web Portal, you can also download PDFs of these reports, as well as export your list of actions. Additionally, the Analytics Dashboards in the Web Portal also allows you to export individual charts and their data as CSV, PDF, PowerPoint, or Word documents.

Can the questions/guidance be changed?


Yes, the Tendable lead at your organisation is able to request question changes at any time. If you notice an error or simply feel an audit could be improved, then please contact them with your comments.

Help, the app isn’t working! What should I do?


This could be for a variety of reasons, try the following:

  1. Check your internet connection – you need an internet connection to start and submit an inspection as well as view reports.
  2. Check you are using a version of the app that is compatible with your device. You may need to update your operating system or download the latest version of the app.
  3. Make sure you’ve given the Tendable app permission to access your camera and location.
  4. Clear the cache (under Settings > Advanced settings).

Relaunch the app (close it down completely then relaunch).

Do I have to be connected to the internet when using the Tendable app?


The Tendable app has been designed to work while connected to the internet, sharing live data with other users within your organisation. However, if you lose internet connection suddenly during an inspection, don’t worry. You can still complete the inspection and save it as a draft. Inspection drafts can be cached to an individual device if internet is not available. Once you reconnect to the internet, you can upload and submit your inspection.

Can I share a device with another user?


Yes! As long as you have separate login credentials, you can both use the same device to log into Tendable at different times.