Introducing Peer and Expert Inspections


Tendable for delay-related harm mitigation 

Pharmacy audits

Working with InspirEDHealth, we've designed a quality solution which reduces instances of delay-related harm by highlighting quality improvement areas over time.

Ask us about reducing delay-related harm 

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Key Audit Areas

Patient Care
Quality Improvement
Pain Management
Transparent Communication
Falls Prevention

Why are delay-related harm audits important?

According to a study done by Royal College of Emergency Medicine, the data is clear, delays to care and long waits to admission to hospital equate to an increased risk to patient harm and death, even after leaving an emergency department.

Delay-related harm isn't isolated to just at-risk demographic. In a recent study by RCEM, an increase in delays resulted into an increase in all-cause 30-day mortality, adjusted for age and co-morbidity. Dr Adrian Boyle, President of the Royal College of Emergency Medicine, states "we believe that being honest with the data will be a service to patients and staff. It will lead to a better understanding of patient flow and to both transformation and change in the emergency care system."

Our solution can provide your organisation with the tools to 
maintain a high standard of quality care during periods of increasing demand, empower staff and assess clinical risks whilst improving overall patient experience. 


Additional death for every 72 patients that spend 8 to 12 hours in the Emergency Department


Number of excess patient deaths in 2022 in England associated with long waits in the Emergency Department.


Waited 12-hours from decision to admit to admission

What does a delay-related harm solution consist of?

This audit programme that prioritises the identification and mitigation of delay-related harm. To work in real-time and provide continuous quality improvement. This standard audit set aims to elevate patient care processes, reduce risks and enhance visibility of potential harm.

This audit ensures that a comprehensive assessment of the patient's environment, privacy, safety, and comfort is recorded. Each question set aims to provide quality assurance as well as quality improvement, such as patient-centred care, FALLs prevention, enhanced privacy, transparent communication and continuous quality improvement.

In order to support organisations and facilitate tailored care interventions, we provide real-time analytics, reports and data alongside insight support delivered to you by InspirED Health.

InspirED health

Introducing InspirEDHealth and our #InspirED100 program.

Tendable and InspirEDHealth are on a shared mission to transform urgent and emergency care, enhance patient experience and empower staff. We believe every person deserves safe, effective and responsive care. Unfortunately overcrowding has become the norm, endangering patient safety and experience.

It’s time to break free from this cycle.

Key features

Comfort measures

Tendable ensures you capture patient requests for increased comfort and it allows you to document actions. It ensures that comfort measures are in place for each patient e.g. ensuring patients are offered food and drink in a timely manner. 

Enhanced Privacy and Dignity

Safeguards patient privacy and dignity with tools to create a respectful and confidential care environment. Enables timely interventions to address privacy concerns. 

Environment Assessment

Tendable ensures a comprehensive assessment of the patient's environment, privacy, safety and comfort. From location tracking to clinician presence, Tendable provides real-time data and analytics. 

FALLs Prevention

To proactively identify and address factors that contribute to FALLs and potential harm. This will enhance and empower your front-line teams to hone in on patient safety through continuous risk assessments such as bed rail status or mobility support. 

Pain Management

Optimise pain relief strategies by monitoring and addressing patient pain in a timely manner, as well as, improving patient well-being by addressing pain promptly. 

Wait Time Monitoring

This enhances communication with patients about the purpose and duration of their wait. Ensuring that front-line teams can provide clarity on waiting times, access real-time analytics and improve overall patient experience by tracking quality improvement. 

London Ambulance Service
Blackpool Teaching Hospital NHS FT