Read our Buckinghamshire Healthcare NHS Trust case study

Patient Care
Quality Improvement
Pain Management
Transparent Communication
Falls Prevention

Tendable for Delay-related Harm audits

Pharmacy audits

Working with InspirED Health, we have designed an audit programme for Delay-related Harm.

Ask us about our Delay-related Harm audits 

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InspirED health

Introducing #InspirEDHealth and our #InspirED100 program.

We’re on a mission to transform urgent and emergency care, enhancing patient experience and empowering staff. We believe every person deserves dafe, effective and responsive care. Unfortunately overcrowding has become the nor, endangering patient safety and experience. It’s time to break free from this cycle.

From Risk Reduction to Waiting Times Woes, we are here to make emergency care thrive.

Why delay-related harm audits are important?

According to a study done by Royal College of Emergency Medicine, evidence shows delays to care and long waits to admission to hospital equate to a patient’s risk of harm and death, even after leaving an Emergency Department. This study was an observational study of more than five million NHS patients showed an increase in all-cause 30-day mortality, adjusted for age and co-morbidity.

Dr Adrian Boyle, President of the Royal College of Emergency Medicine, states "we believe that being honest with the data will be a service to patients and staff. It will lead to a better understanding of patient flow and to both transformation and change in the emergency care system."

Our solution can provide your organisation with the tools to prevent overcrowding, empower staff and assess clinical risks whilst improving overall patient experience. 


Additional death for every 72 patients that spend 8 to 12 hours in the Emergency Department


Number of excess patient deaths in 2022 in England associated with long waits in the Emergency Department.


That waited 12-hours from decision to admit to admission

What does the delay-related harm audit consist of?

This audit programme that prioritises the identification and mitigation of delay-related harm. To work in real-time and provide continuous quality improvement. This standard audit set aims to elevate patient care processes, reduce risks and enhance visibility of potential harm.

This audit ensures that a comprehensive assessment of the patient's environment, privacy, safety, and comfort is recorded. In order to support organisations and facilitate tailored care interventions based on real-time data. Each question set aims to provide quality assurance as well as quality improvement, such as patient-centred care, FALLs prevention, enhanced privacy, transparent communication and continuous quality improvement.

Key features

Comfort measures

Tendable ensures you further capture patient requests for increased comfort and allows you to document any actions taken. To ensure that comfort measures are in place for each patient such as food drink has been offered. 

Enhanced Privacy and Dignity

Safeguards patient privacy and dignity with tools to create a respectful and confidential care environment. Enables timely interventions to address privacy concerns. 

Environment Assessment

We ensure a comprehensive assessment of the patient's environment, privacy, safety, and comfort is recorded. From location tracking to clinician presence, we provide real-time data. 

FALLs Prevention

To proactively identify and address factors that contribute to FALLs and/or potential harm. This will enhance and empower your front-line teams to hone in on patient safety through continuous risk assessments such as bed rail status or mobility support. 

Pain Management

Optimise pain relief strategies by monitoring and addressing patient pain in a timely manner, as well as, improving patient well-being by addressing pain promptly. 

Wait Time Monitoring

This enhances communication with patients about the purpose and duration of their wait. Ensuring that front-line teams can provide clarity on waiting times, review status and improve overall patient experience. 

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